ARSBG takes the utmost care to process donations as per the instructions given by our
donors, online and offline. However, in case of an unlikely event of an erroneous donation or
if the donor would like to cancel his donation, ARSBG will respond to the donor within 7
working days of receiving a valid request for refund from the donor. The timely refund of the
donation will depend upon the type of credit card/banking instrument used during the
transaction. The donor will have to send ARSBG a written request for a refund within 2 days
of making the donation to ARSBG’s official address or email along with-

● Proof of the deduction of the donation amount.

● In cases where the donation receipt has already been issued to the donor, the donor will have to
return the original receipt to us at our office addresses.

● If the tax exemption certificate is already issued, then we are sorry but we will not be able to
refund the donation. However, in case of a valid refund request due to any error on ARSBG’s
part, ARSBG will refund the donation and bear the costs of the same.

● International donations will need minimum 10 days for the refund process.